Grievance Redressal
Effective on public launch · Last updated 3 October 2026
Archived version. This is the Grievance Redressal as published on 3 October 2026. It was replaced on 10 October 2026 and is kept here for reference. Read the current Grievance Redressal.
One officer, one address, published timelines we’re legally held to. No chatbot maze, no ticket black hole — a person reads every complaint.
Your Grievance Officer
Aaryash Kansal
Director, KNETT IT INFRASTRUCTURE AND SOLUTIONS PRIVATE LIMITED
79, Shyam Lal Road, Darya Ganj, New Delhi, Delhi, India – 110002
Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the Consumer Protection (E-Commerce) Rules 2020, and the Digital Personal Data Protection Act 2023.
Employers, recruiters, org admins and candidates who deal with them can use the same address. That covers misuse of candidate data, a claim made in error or abused, and any dispute about an application. We handle those on the timelines below.
How to file a complaint
- Email grievance@roleora.com — from your registered address for account matters, or any address for content you saw while logged out.
- Include: what happened, links or IDs of the content or transaction, when you noticed it, and the outcome you’re seeking.
- You’ll get an acknowledgement with a reference number within the timeline below for your complaint type — and a decision, with reasons, within the resolution window. We don’t close complaints silently.
The timelines we’re bound to
| Complaint type | Law | We acknowledge | We resolve |
|---|---|---|---|
| Community content (posts, comments, profiles) | IT Rules 2021 | within 24 hours | within 15 days |
| Content in a prohibited category (the list) | IT Rules 2021 | within 24 hours | actioned within 72 hours of your report |
| Intimate imagery shared without consent | IT Rules 2021 | immediately on sight | removed within 24 hours |
| Purchases, subscriptions, credits, refunds | E-Commerce Rules 2020 | within 48 hours | within one month |
| Your personal data & privacy rights | DPDP Act 2023 | within 48 hours | per prescribed timelines (Privacy Policy §9) |
| Employer or candidate conduct on Roleora (misuse of candidate data, an unwanted directory invitation, harassment through the application flow, a stage-change dispute) | DPDP Act 2023 / IT Rules 2021, as applicable | within 48 hours | per prescribed timelines (Privacy Policy §9), or within 15 days for conduct issues that are not a personal-data grievance |
Copyright and intellectual-property complaints
If content in the Community infringes your copyright, trademark, or other proprietary right: email grievance@roleora.com with (a) proof you own or represent the right, (b) the link or ID of the infringing content, and (c) a statement that your complaint is made in good faith. IP complaints fall in the 72-hour action window above. Misrepresenting ownership to take down someone else’s legitimate content is itself a violation.
If you’re not satisfied with our decision
You always have an independent path — we’re required to tell you, and we’d rather you use it than feel stuck:
- Content decisions (IT Rules): appeal to the Government of India’s Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
- Purchase and service disputes: the consumer forum with jurisdiction where you reside, under the Consumer Protection Act 2019 — our Terms don’t limit this right.
- Data-protection grievances: the Data Protection Board of India, once you’ve given us the chance to resolve it first.
One honest note
Roleora is a small company — the Grievance Officer is the founder, and the mailbox above is genuinely read. The timelines in the table aren’t aspirations; they’re legal obligations we accepted when we built a community into the product. Hold us to them.