Grievance Redressal
Effective 10 October 2026 · Last updated 10 October 2026
One officer, one address, and published timelines that Indian law holds us to. Complaints come by email; there is no web form. Nothing is removed for good unless a person decides.
Your Grievance Officer
Aaryash Kansal
Director, KNETT IT INFRASTRUCTURE AND SOLUTIONS PRIVATE LIMITED
79, Shyam Lal Road, Darya Ganj, New Delhi, Delhi, India, 110002
Appointed under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, the Consumer Protection (E-Commerce) Rules 2020, and the Digital Personal Data Protection Act 2023.
Employers, recruiters, org admins and candidates who deal with them can use the same address. That covers misuse of candidate data, a claim made in error or abused, and any dispute about an application. We handle those on the timelines below.
How to file a complaint
- Email grievance@roleora.com, from your registered address for account matters, or from any address for content you saw. There is no web form. To report a post, comment or group, you can also use its Report button in the app.
- Include: what happened, links or IDs of the content or transaction, when you noticed it, and the outcome you’re seeking.
- You will get an acknowledgement with a reference number within 24 hours, and a decision with reasons within the time shown below for your complaint type. We do not close complaints silently.
The timelines we’re bound to
| Complaint type | Law | We acknowledge | We act or resolve |
|---|---|---|---|
| Any complaint about Community content (posts, comments, groups, profiles) or about the service | IT Rules 2021, rule 3(2)(a) | within 24 hours | within 7 days |
| A request to remove content in a prohibited category (the list) | IT Rules 2021, rule 3(2)(a) | within 24 hours | resolved within 36 hours of your report |
| An intimate image of you, nudity or a sexual act shared without consent, or someone impersonating you, including a morphed image | IT Rules 2021, rule 3(2)(b) | immediately | removed within 2 hours of your complaint |
| A court order, or a notice from a government officer authorised under the IT Rules | IT Rules 2021, rule 3(1)(d) | immediately | removed within 3 hours |
| A lawful written request for information from an authorised government agency | IT Rules 2021, rule 3(1)(j) | immediately | answered within 72 hours |
| Purchases, subscriptions, credits, refunds | E-Commerce Rules 2020 | within 24 hours | within one month |
| Your personal data & privacy rights | SPDI Rules 2011; DPDP Act 2023 | within 24 hours | within one month (Privacy Policy §9) |
| Employer or candidate conduct on Roleora (misuse of candidate data, an unwanted directory invitation, harassment through the application flow, a stage-change dispute) | DPDP Act 2023 / IT Rules 2021, as applicable | within 24 hours | within 7 days, or within one month for a personal-data grievance |
How we meet these times. Every new post, comment and message is checked automatically. Keyword rules always run, and an AI classifier also reads it up to a daily limit; past that limit only the keyword rules run. When the check is highly confident that something is in a serious category (intimate images, sexual content, credible threats, doxxing or other people’s personal data, hate, encouraging self-harm, and money scams), it is hidden at once until a person reviews it. Two things are never hidden automatically: a post from someone who seems to be in distress or at risk of harming themselves, which goes straight to a person, and anything tied to a court or government order, which a person always handles. Every complaint of the kinds in rows three to five above goes straight to a person. Other serious or uncertain cases also go to a person. Nothing is removed for good unless a person decides. If your content was hidden or removed, email grievance@roleora.com to ask for a review.
Copyright and intellectual-property complaints
If content in the Community infringes your copyright, trademark, or other proprietary right: email grievance@roleora.com with (a) proof you own or represent the right, (b) the link or ID of the infringing content, and (c) a statement that your complaint is made in good faith. IP complaints are decided within 7 days above. Misrepresenting ownership to take down someone else’s legitimate content is itself a violation.
If you’re not satisfied with our decision
You always have an independent path. We’re required to tell you, and we’d rather you use it than feel stuck:
- Content decisions (IT Rules): appeal to the Government of India’s Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
- Purchase and service disputes: the consumer forum with jurisdiction where you reside, under the Consumer Protection Act 2019. Our Terms don’t limit this right.
- Data-protection grievances: the Data Protection Board of India, from 13 May 2027, when its complaint process under the DPDP Act starts. Until then, the adjudicating officer under section 46 of the Information Technology Act 2000 (the IT Secretary of your State) hears claims about personal data.
One honest note
Roleora is a small company. The Grievance Officer is the founder, and the mailbox above is read by a person. The timelines in the table are legal obligations we accepted when we built a community into the product. Hold us to them.
Earlier version of this page: Grievance Redressal as published on 3 October 2026.